SariXchange Safety
How to report cybercrime in the Philippines
SariXchange reports serious violations to law enforcement on your behalf. We also encourage you to file your own complaint — two reports are stronger than one.
What SariXchange does when we confirm serious fraud
Step 1
Evidence package compiled
Verified ID, chat logs, device fingerprint, IP records, payment data — all gathered automatically.
Step 2
72-hour settlement window
Both parties have 72 hours to resolve the dispute directly. If settled, the case closes — no police record for either party.
Step 3
eComplaint filed (if unsettled)
If no settlement after 72 hours and fraud is confirmed, SariXchange files with PNP ACG within 24 hours. Immediate for physical threats and CSAM.
Step 4
Reference number shared
You receive the PNP case reference number to track progress and use when filing your own complaint.
Step 5
Data preserved
All evidence retained for minimum 30 days under RA 10175 Sec. 13, extended indefinitely for active cases.
SariXchange shares your data with law enforcement only with proper legal basis as disclosed in our Terms of Service and the consent you provided under RA 10173 (Data Privacy Act) during account registration.
Where to file your own complaint
Filing your own complaint in addition to SariXchange's report strengthens the case and puts it on your local police record, which is important for insurance claims and recovery.
PNP Anti-Cybercrime Group
PNP ACGMost SariXchange marketplace scams. File here first.
Contact
- 📍 Camp Crame, Quezon City, Metro Manila
- 📞 (02) 8723-0401 local 7491 · 0966-837-3336
- ✉️ pnp.acg@pnp.gov.ph
- 🌐 acg.pnp.gov.ph
Handles
- Online marketplace scams and fraud
- Identity theft and impersonation
- Phishing and unauthorized account access
- Extortion and online threats
- Coordinated fraud rings
NBI Cybercrime Division
NBIWhen the PNP has already investigated and prosecution is needed, or for large-scale organized fraud.
Contact
- 📍 NBI Main Office, Taft Avenue, Ermita, Manila
- 📞 (02) 8523-8231
- ✉️ cybercrime@nbi.gov.ph
- 🌐 nbi.gov.ph
Handles
- Large-scale or organized fraud
- Cases requiring criminal prosecution
- Identity document falsification
- Syndicated cybercrime operations
- Cross-regional or interprovincial scams
BSP Consumer Protection
BSPWhen your GCash, Maya, or bank account was used without your authorization.
Contact
- 📍 BSP Main Office, A. Mabini St., Malate, Manila
- 📞 (02) 8708-7087
- ✉️ consumeraffairs@bsp.gov.ph
- 🌐 bsp.gov.ph
Handles
- Unauthorized GCash / Maya transactions
- Bank transfer fraud
- Payment account compromise
- E-money fraud
National Privacy Commission
NPCWhen your identity documents were misused or your personal data was exposed without consent.
Contact
- 📍 5th Floor, Delegation Building, PICC Complex, Pasay City
- 📞 (02) 8234-2228
- ✉️ info@privacy.gov.ph
- 🌐 privacy.gov.ph
Handles
- Misuse of personal data or government ID documents
- Unauthorized collection or sharing of personal information
- Privacy violations related to verification processes
Evidence checklist
Gather these before filing. A complete evidence package significantly improves the chance of investigation and recovery. SariXchange will provide a downloadable evidence PDF for your case.
Relevant Philippine laws
These are the laws most likely to apply to SariXchange-related fraud cases. Reference them when filing your complaint.
Cybercrime Prevention Act of 2012
Primary law for online fraud, identity theft, and computer-related estafa. Prescriptive period: 12 years.
Applies to: All online marketplace scams on SariXchange.
Estafa (Revised Penal Code)
Covers taking payment and not delivering, and misrepresentation for financial gain.
Applies to: Seller took SariPay or deposit payment and did not deliver.
Access Devices Regulation Act
Covers unauthorized use of GCash, Maya, credit/debit cards, and bank accounts.
Applies to: Payment account used without authorization during a SariXchange transaction.
Data Privacy Act of 2012
Covers misuse of personal data and government ID documents.
Applies to: Fraudulent use of another person's identity documents on SariXchange.
Grave Threats
Threatening another person with harm, including messages sent in chat.
Applies to: Physical or serious threats received through SariXchange chat.
What to expect after filing
PNP ACG typically acknowledges complaints within 24–72 hours. Investigation timelines vary by complexity — simple scams may resolve in 2–4 weeks, organized fraud rings can take months. Follow up using your case reference number.
For recovery of funds: Contact your payment provider (GCash, Maya, your bank) simultaneously. They have internal fraud teams and may be able to reverse transactions faster than law enforcement can act. BSP-regulated providers are required to investigate complaints within 7 banking days.
SariXchange will cooperate fully with official law enforcement requests (court orders, subpoenas). Our legal team can be reached at legal@sarixchange.com.
If you feel physically unsafe
If a transaction has led to physical threats or you feel you are in danger, call the PNP emergency line immediately. Do not meet up.
Also available: DILG command center 0917-145-5911 · Local barangay tanod