Terms & Privacy

1. What SariXchange is

SariXchange is a peer-to-peer marketplace operated by Sari Exchange Corporation. We connect verified buyers and sellers in the Philippines. We are a platform, not a party to any transaction — we do not buy, sell, or hold goods on behalf of users, except where SariPay escrow is used (see Section 6).

2. Who can use SariXchange

You must be at least 18 years old and a resident of the Philippines. By creating an account, you confirm:

• ·You are using your real identity — no aliases or third-party accounts.
• ·All information you provide, including your payment account details during SariVerified verification, is accurate.
• ·You have the legal right to sell any item you list.
• ·You have read and agree to these Terms and our Privacy Policy.

3. Identity verification

SariXchange uses a three-tier identity verification system. SariVerified confirms your identity via a ₱1 payment through a BSP-regulated GCash, Maya, InstaPay, or QRPh account. SariTrusted additionally requires a valid DTI or SEC Certificate of Registration. Submitting forged, altered, or stolen business registration documents is a violation of Republic Act 10175 (Cybercrime Prevention Act) and RPC Art. 172 and may be reported to the NBI Cybercrime Division. Your verified identity is tied to your account permanently — you cannot transfer or delete it without closing your account.

4. Prohibited items and conduct

You may not list or sell: illegal firearms or explosives, prohibited drugs or controlled substances, counterfeit or trademark-infringing goods, stolen property, forged government documents, live protected wildlife, human organs, pirated media, or items subject to international sanctions. Listing prohibited items results in immediate removal and may result in permanent account suspension and reporting to authorities.

You may not use SariXchange to harass, defraud, impersonate, or threaten any other user. Both buyers and sellers are subject to SariXchange's Trust & Safety policy.

5. Listing accuracy

Sellers are responsible for the accuracy of their listings — photos, descriptions, condition, and price. Listings found to significantly misrepresent an item may be removed and the seller may receive a strike on their account. SariXchange is not liable for disputes arising from inaccurate listings, but will assist with mediation and maintain all transaction records for legal use.

6. SariPay and holding deposits

SariPay is an optional escrow service powered by PayMongo (BSP-licensed). When a buyer pays via SariPay, funds are held until delivery is confirmed. Sellers must ship within 3 business days of payment.

Holding deposits (10% of listing price) are binding agreements. A seller who sells a reserved item to another buyer while a holding deposit is active commits deposit fraud and will face: full deposit refunded to the buyer as Sari Credits, an equal penalty charged to the seller, a trust score deduction, and a formal strike on their account. See our Trust & Safety Policy for full enforcement details.

SariXchange charges a convenience fee of ₱25 per SariPay transaction. PayMongo payment processing fees (2.5% + ₱15) are disclosed at checkout. All fees are non-refundable except in cases of confirmed seller fraud, where SariXchange absorbs the processing cost.

7. Sari Credits

Sari Credits are non-monetary platform credits issued as compensation for certain violations (e.g., deposit fraud by a seller) or as promotional rewards. They are non-transferable, have no cash value, and can only be applied to SariPay purchases. Unused credits remain in your account indefinitely. Credits are forfeited upon permanent account termination.

8. Disputes and enforcement

SariXchange provides a structured dispute resolution process. We maintain timestamped records of all transactions, chat messages, and listing activity. For confirmed fraud cases, SariXchange will compile an evidence package for use in civil action or law enforcement referral. Buyer and seller disputes are first given a 72-hour settlement window before escalation. See our Trust & Safety Policy for the complete enforcement framework.

9. Account termination

SariXchange may suspend or permanently ban accounts that violate these Terms. You may close your account at any time by contacting us. Upon closure, your personal data is deleted within 30 days, except where retention is required by Philippine law or ongoing legal proceedings. A one-way hash of your verified payment account (GCash, Maya, InstaPay, or QRPh) is retained to prevent re-registration under the same identity.

10. Limitation of liability

SariXchange is not liable for losses arising from user-to-user transactions, including non-delivery, item discrepancy, or payment fraud between parties. Our liability in any claim is limited to the SariXchange fees paid in the transaction in question. We provide the platform, verification, and mediation — not a guarantee of every outcome.

11. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms shall be subject to the jurisdiction of Philippine courts. Consumer disputes may also be referred to the DTI Consumer Arbitration Unit or the National Privacy Commission, as applicable.